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B2B Business Research Center

FinancesOnline Research Center provides you with rigorously researched data that will drive your competitive advantage and let you focus on the right opportunities. We’re always on top of the most current data and trends to help you make optimal investment decisions. Our reports will offer you a 360 overview of your customers based on hundreds of insights about their behavior and needs.
We are the No.1 SaaS Data Platform and the best starting point for every advanced research related to B2B.
Discover statistics and trends across 250+ industries based on extensive and rigorous analyses.
Our research is shared and quoted by 1000+ popular online publications.
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Discover our latest Statistics for 2024:

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Adam Goldberg

Senior Data Analyst, CRM & Sales Software

Adam Goldberg is a senior market research analyst and one of the key customer experience technology and CRM pioneers working for the FinancesOnline review team. He has been cooperating with FinancesOnline for over 5 years now. During that time Andrew has analyzed more than 2,000 CRM solutions and he’s well-known for his honest reviews and his unique perspective on challenges and opportunities posed by customer-centric innovation. He’s a strong believer in business process automation and the role it plays in customer data management, conversational intelligence, and customer engagement. His work has been mentioned in many major publications and media sites, including MSN, Springer, TheNextWeb, and CIO.

We use data only from renowned sources

Our research team makes it our priority to only use data from leading, unbiased research agencies, government departments, university studies, and renowned platforms, such as Statista or Forrester. We have processed and analyzed more than 200,000 high-quality sources so far. We take special care to ensure all information is properly verified and features the latest, most up-to-date information out there.

We use data only from renowned sources

Our research team makes it our priority to only use data from leading, unbiased research agencies, government departments, university studies, and renowned platforms, such as Statista or Forrester. We have processed and analyzed more than 200,000 high-quality sources so far. We take special care to ensure all information is properly verified and features the latest, most up-to-date information out there.

We help you understand trends that matter

Our research is always based on the customer, and we gather thousands of data points to provide you with accurate information. We focus on how customer behaviors, preferences and expectations change and evolve over time. We also value your time, so we always help understand key insights from our data to allow you to make informed decisions.

We use data only from renowned sources

Our research team makes it our priority to only use data from leading, unbiased research agencies, government departments, university studies, and renowned platforms, such as Statista or Forrester. We have processed and analyzed more than 200,000 high-quality sources so far. We take special care to ensure all information is properly verified and features the latest, most up-to-date information out there.

SmartScore™ System

What makes our site really unique is our SmartScore™ system and our method of evaluating overall user satisfaction with the software.

Our team of B2B and finance experts prepares a detailed and unbiased analysis of every solution’s main features, but they also pay close attention to other elements we realize are important to clients: collaboration features, customization, integration with other tools, customer support and mobility.

All these elements are taken into consideration when calculating the final score (on a 1 to 10 scale) giving our users a great initial impression on how useful a product actually is.

Since different aspects of the product have different significance on the overall impression each factor has a different impact on the final score.

Here are all the factors used in calculating the SmartScore and their score weights:

Customer Satisfaction Algorithm™

We know that a detailed review is in many cases not a deciding factor for many clients, and quite frequently reviews and experiences of other customers who used the same solution or service are what is really important. We emulated that dynamic known from traditional online shopping and not only did we implement a user review system that enables you to learn what other users think about the product but we also created a unique Customer Satisfaction Algorithm™. The algorithm gathers user reviews, comments and opinions across a wide range of social media and calculates a satisfaction rating based on what people think about the product. This provides you with a transparent and reliable method to easily compare customer experience not only on our platform but across all the popular social media channels.

Here’s how the algorithm works:

1

It scans for customer reviews related to a product on social media, blogs and review sites

2

All reviews are gathered into a database of opinions about the product

3

Gathered reviews are processed by the alogrithm to identify key factors such as score, positive or negative keywords and other elements indicating satisfaction level of the user